The area, not the number of rooms
A large hall rug is not a small bedroom one. We ask about sizes and how many pieces, because pricing by the room punishes whoever has one big piece and misleads whoever has several.
Carpet and Rug Cleaning Company that vacuums deep, then extracts
A carpet is a filter you walk on. Fine dust and grit sink to the base of the pile, below where a household vacuum reaches, and they grind against the fibres every time someone crosses the room. That is what wears a carpet out and dulls its colour, not the surface dirt you can see. Extraction reaches the base; surface cleaning does not.
- A full team, not one person
- Price agreed before we start
- Deep vacuum and hot-water extraction, ours
- Redone in the same visit
When does a carpet actually need cleaning?
The smell is the last sign, not the first. If one of these fits you, the time has come.
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The pile feels stiff or gritty underfoot
Grit settled at the base of the pile is the earliest sign, and it is felt before it is seen. A soft carpet turning rough underfoot is dust it can no longer hold.
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Traffic lanes darker than the rest
The paths people walk go grey and flat first. That is ground-in soil in the pile, not a shadow, and it spreads outward from the doorways.
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A smell that comes up in a closed room
Shut the room for a day and open it, if there is a smell, moisture and soil have built up at the base of the pile, where surface vacuuming never reaches.
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Sneezing or allergies near the floor
Carpet traps dust and mites. Whoever reacts to them notices it in a carpeted room before anywhere else in the house.
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A spill that dried and was never treated
Coffee, juice and oil sink to the base and set. The longer they sit the harder they are to lift, which is why they are treated early.
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A year has gone by and you do not recall the last clean
If you cannot remember, it has been longer than you think. A rug in a room used daily earns a deep clean well before that.
What the service includes, and what it does not
The second list is the one that prevents disputes, it is usually in small print, or not written at all.
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Sorting by fibre type
Wool, silk and synthetic do not take the same heat or product, so we test a hidden corner first.
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Deep dry vacuuming first
Before any water, because steam over loose dust turns it to mud that works down into the backing.
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Stains treated one by one
Each mark gets its own product before the general wash, since a general wash sets whatever was left untreated.
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Steam or foam by fibre
Steam for the fibres that take water, foam cleaning for the ones that cannot hold much of it.
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Fitted carpet cleaned in place
Wall-to-wall carpet is washed where it lies, with wet extraction that keeps the backing from soaking through.
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Wet extraction and drying
The dirty water is pulled back out of the backing, then the room is aired so moisture is not trapped.
Not included
- Repairing tears, holes or worn-through backing
- Re-fringing or re-binding the edges
- Removing permanent dyes such as ink or hair colour
- Restretching or refitting wall-to-wall carpet
If your case is one of these, we say so at the inspection, not after payment. In most of them we can point you to the right person even when the work is not ours.
How a carpet is actually cleaned
The order is not a detail. Reverse it and you set the dirt in, that is the mistake we are most often called to fix after someone else.
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1
We identify the fibre before we touch it
Wool, synthetic and silk-blends do not take the same heat or the same material. We test on a hidden spot and see the result before we begin.
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2
Deep dry vacuuming
Before any water. Steam on a dusty carpet turns the dust to mud that works deeper instead of lifting, that is the error that leaves a carpet worse than it started.
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3
Stains first, each on its own
An oil stain is not treated like a juice stain. Each is worked separately before the general clean, because the general clean sets whatever was not treated first.
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4
Hot-water extraction in one pass
Hot water loosens what is bound in the pile and the extractor pulls it straight back out with the water, together, so nothing is left sitting in the base.
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5
Fringe and edges by hand
The borders and fringe are done by hand, where machines skip and where wear shows first, so the whole rug looks even.
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6
Moisture set before we leave
The carpet is left slightly damp, not wet. Water saturated in the base is the source of the smell that returns after cleaning, and avoiding it starts with extraction strength, not drying afterward.
What decides the price
We do not publish a fixed figure, because cases genuinely differ. These are the factors we ask about, so you know where your job sits before you call.
The fibre
Wool and silk-blends need more time and costlier materials than synthetics. The difference is real in the work, not just in the pricing.
The state of the carpet
A rug cleaned every six months is not one left for years. The second may need two passes, and we say so before we begin.
Set-in and special stains
Old and oily stains need individual treatment before the general clean. They are priced with the rest, not sprung on you after.
Services done in the same visit
Cleaning sofas or mattresses along with the carpets in one visit is cheaper than two, because travel and setup are counted once.
Send photos of the carpets and their rough sizes on WhatsApp, and you get a price and an estimated time before you commit to anything.
Do it yourself, or bring a team and equipment?
A fair question, and home carpet machines exist now. Here is the real difference, not the sales pitch.
How deep the cleaning reaches
The surface of the pile
Down to the base of the pile
Pulling the dirty water back out
Most of it stays in the carpet
Extraction pulls it out in the same pass
The smell days later
Likely, from trapped moisture
Moisture set before we leave
Sensitive fibres
Wool and silk react to the wrong heat
The material is tested before use
The real time it takes
A full day off for one room
A team working the pieces in parallel
If the result falls short
The carpet wears it
Redone in the same visit
Why us for this service specifically
We test before we clean
Testing the material on a hidden spot is a step we treat as necessary, not optional. A rug that is damaged is not made whole by a discount.
A full team arrives together
The company runs a large workforce, and we send a team rather than one worker. A house full of rugs is finished in one visit instead of split across days.
The equipment is ours, not rented
The deep vacuum and extraction machines are ours and arrive with the team. No waiting or rescheduling because a machine is at another customer's place.
We say no when it is no
If a rug needs repair or re-fringing rather than cleaning, we say so. A visit that is not needed costs us more trust than it earns.
Our work
Photographs from real jobs carried out by the crew.
The job does not close before you approve it
The commitment is simple enough to actually keep: we do not leave before you have seen the result and told us what you think.
- A walk-through with you over each piece before the team leaves
- Whatever you point to is redone in the same visit, with no new bill
- The agreed price is what is paid, anything added is quoted before it is done, not after
- If the team is running late, you hear from us before the appointment, not after
Three written commitments
You know the price before we start
We look at the job and agree the figure before any work begins, and nothing is added to it afterwards. If the scope changes during the visit we stop and ask you before carrying on.
A handover walk before we leave
At the end of the visit we walk the place with you. Anything you point at is redone in the same visit, not booked for another one, and at no extra cost.
We keep the time, and tell you if we cannot
We arrive when we said we would. If that becomes impossible you hear it before the appointment rather than after, because waiting without knowing how long is worse than a delay you were told about.
Questions before you book
How long does a carpet take to dry?
It leaves slightly damp, not wet, because the extractor pulls most of the water back out in the same pass. Good airflow shortens it a lot and a carpet is usually ready the same day. A closed room with no moving air takes longer, which is why we open up and air before leaving.
Do you clean the carpet at home or take it away?
Both are possible. Fixed and wall-to-wall carpet is cleaned in place; loose rugs can be done on-site or, if a piece needs it, taken to be handled and returned. We recommend which at the inspection based on the fibre and the state.
When can children walk on the carpet again?
Once it is dry. The materials we use are safe dry, not while wet, so we ask that children and pets stay off the pile until then, and we air the room before leaving to shorten the wait. Tell us beforehand if anyone in the home has a specific allergy so we choose the material accordingly.
Which carpet stains lift, and which ones stay?
We will not promise that all of them go. Most organic stains lift, old oily ones may fade without fully going, and permanent dyes like ink and hair colour do not come out. We tell you at the inspection which stain falls in which category, before you pay.
Can you clean a wool or silk rug?
Yes, with care. Wool and silk-blends take gentler heat and different materials than synthetics, which is why we identify the fibre and test on a hidden spot first. Handled wrong they can shrink or bleed, so this step is not skipped.
How often should a carpet be cleaned?
By use, not the calendar. A rug in a daily-use room needs it more often than one in a quiet room.
All home and villa services
Everything we offer in this category, in a single visit if you need more than one.
House Cleaning
Apartment Cleaning
Villa Cleaning
Majlis and Diwaniya Cleaning
Chalet Cleaning
Yacht Cleaning
Sofa and Upholstery Cleaning
Curtain Cleaning
Mattress Cleaning
Kitchen Cleaning
Bathroom Cleaning
Water Tank Cleaning
Chandelier Cleaning
Swimming Pool Cleaning
Pest Control
Disinfection and Sanitisation
Move-In and Move-Out Cleaning
Deep Cleaning
Garden Cleaning
Post-Construction Cleaning
Bed Bug Treatment
Cleaners by the Hour
We reach every district in the city
The crew and its equipment travel to you, and the price does not change with the district.
How to book
Four steps, and none of them commits you to paying before you have seen the price.
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1
You send the details
WhatsApp or a call. One photo is usually enough.
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2
You get a price and a duration
In writing, before you commit to anything. You approve it, or we adjust it.
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3
The crew arrives with its equipment
At the agreed time, with everything the job needs.
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4
You inspect and approve
A walk-through before we leave. The job is not closed until you are satisfied.
Get in touch
Send the sizes and photos of the carpets, and you get a price and an available time. No work starts before you approve the number.